General terms and Conditions

These are the terms and conditions for the booking agreement between you and Retrigo Inc. (the “Company”) for the activity (the “Retreat”). For the purposes of this agreement, “you” means the person signing this agreement booked to stay at the Retreat during the activity period. The Company is a marketplace to the owner and/or the management company of the Retreat (the “Owner”).

Binding Nature

This agreement becomes binding when submitted electronically or signed by you or once the Company has received your initial payment, whichever occurs first.


The Company must receive payment of 50% of the total activity fees within 2 days of the issue date of this agreement and the remaining 50% no later than 60 days before your arrival at the Retreat. If your reservation is made less than 60 days before your arrival date, the Company must receive 100% of the total activity fees within 2 days of the issue date of this agreement. Any late payments will be accepted only at the discretion of the Company and the Owner and may result in the cancellation of this agreement. You will not be allowed at the Retreat unless payment has been received in full.

Cancellation Policy

To cancel your booking, you must provide the Company with written notice of your cancellation. If the Company receives this notice at least 60 days prior to your arrival at the Retreat, the Company will retain 25% of your total activity fee. If the Company receives this notice less than 60 days prior to your arrival at the Retreat, all payments made by you are non-refundable.


The buyer booking the Retreat must be aged 18 years and older at the time of the booking. All bookings made may be subject to age verification. Retrigo reserves the right to deny reimbursement on the deposit and/or payment of the Booking in the event of an age requirement violation.


When requested by the Owner you must provide the identification of all persons that will go to do the activity, as security measures differ from region to region. In the event in which you refuse to provide the proper identification, you hereby accept the risk of being refused access to the Retreat. All identification provided will remain confidential and will not be stored, transferred or used by any third party. In the event of an emergency or security alert, client information may be disclosed for safety purposes.

Your Responsibilities

You are solely responsible for all damages, injuries and losses in connection with the activity or use of the Retreat by you or your guests. You must ensure that the Retreat and all equipment, fixtures and effects remain in the same condition and location as you checked-in.

Retreat rules

You cannot carry out any illegal activity at the Retreat or any activity that could be reasonably considered a nuisance or annoyance to the Owner or the other clients. Unless otherwise authorized by the Owner or the Company, you may not bring any animals to the Retreat. Each retreat has its own rules and must be respected.

Roles of the Company

The Company is an agent of the Owner and neither the Company nor any of its affiliated entities, shareholders, directors, employees, agents and representatives (“Affiliates”) is liable for any delays, accidents, damages, injuries or losses suffered by you, your guests or the Retreat. The Company and its Affiliates are not responsible or liable in any way for managing or maintaining the Retreat or for the actions or faults of the Owner or any other third party involved in the activity of the Retreat (including any provider of additional guest services or activities organized for you). In no event will the Company or its Affiliates be liable for any indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with this agreement or the activity or the Retreat. If, despite the limitations contained herein, the Company is found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described herein, then the Company’s liabilities will in no event exceed the greater of one hundred Canadian dollars or the total related activity revenue paid by you at the time of the occurrence. Furthermore, you acknowledge that any use of pool, hot tub and/or beach are entirely at your own risk. You acknowledge that children and all other non swimmers should be supervised at all times.


The Company offers health and wellness products and services in a number of destinations and you are responsible to determine what, if any, documentation (including passports and visas) are required to travel to a particular destination. By offering travel products and services in particular destinations, the Company does not represent or warrant that travel to such points is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations. Moreover, the Company is not responsible for weather or seasonal conditions, which may affect of the Retreat and surrounding areas, including, but not limited to, beaches and roads. The Company and/or its Affiliates cannot be held responsible for limited signal strength, absence and/or interruption in telecommunication services including, but not limited to, internet, phone, cable and satellite reception. We urge you to consult with governmental travel reports, including alerts, warnings and advisories, before entering into this agreement.

Force Majeure

Neither the Company (including its Affiliates) nor the Owner will be liable for any damages, losses or injuries caused by conditions outside of that person’s control, including, without limitation, any fire, flood, hurricane, tsunami, war, revolution, terrorism or change to any law, regulation or government policy.

Problems with Retreat

You should immediately notify the Company of any problems relating to the Retreat. The Company will reasonably endeavor to fix the problems but will not consider complaints filed after you have left the Retreat.

General Terms

This agreement can be terminated by the Company immediately following any breach of the terms by you. Any change or amendment to this agreement, including, without limitation, an increase, decrease or other change to the activity period, must be made in conformity with the provisions of this agreement and, in all cases, is subject to the prior written approval of the Company, which approval may be withheld at its sole discretion.